OPENING
2019

Administrator

Job Title: Administrator
Location: Paradise Theatre Entertainment Corp., Toronto
Term: Full-time
Application Deadline: September 16, 2019
Ideal Start Date: October 4, 2019

Paradise is hiring an Administrator (“Admin”) who will report to the Director of Operations. The Admin will assist in the day-to-day operations of Paradise complex and will develop and maintain a safe, welcoming and professional environment for staff, guests, vendors, renters and talent. Working closely with Paradise management, the Admin will provide leadership, direction and best-in-class customer service.

Responsibilities (include but are not limited to the following)

  • Human Resources, Staff Recruitment, Management & Training

    • Assist business leaders in staff hiring, training, development and succession planning

    • Liase with business leaders to ensure employee contracts are prepared, delivered and returned on time

    • Help the implementation of training programs related to human resources

    • Monitor and review Ceridian Dayforce human resource database program which include time and attendance reporting (employee hours, including punctuality (clocking in and out hours), breaks, time off and vacations)

    • Report regularly on HR metrics, such as company turnover

    • Be the first point of contact for employees on any HR related queries

    • Assisting with payroll by providing the department with relevant employee information

    • Ensure all staff uphold and adhere to HR policies

    • Train staff in awareness of and be helpful in furthering community partnerships

    • Track and refresh staff cultural and sensitivity training

    • Engage and lead new hires on Paradise onboarding procedures

    • Aid in scheduling interviews and recruitment

    • Maintain confidentiality regarding organization’s personnel information

  • Budget, Payroll and Complex Profitability

    • Under direction of Director of Operations, aid in the monthly profit and loss analysis

    • Establish invoice and bill process system

    • Enter all financial transactions into our accounting software

    • Process payments and deposits into the account system

    • Process accounts payable and receivable including: enter and verify bills, invoices, and purchase orders, ensuring compliance with the financial handbook

    • Working with our external accountants, assist with the weekly, period and yearly fiscal close

    • Reconcile checking, customer and vendor accounts

    • Make journal entries under the direction of external accountants and Director of Operations

    • Assist business leaders in processing accurate payroll and help ensure that all units are reporting staff time correctly and in accordance with Ontario employment standards and internal policy

  • Internal Administration and Communications

    • Ensure that Paradise’s mission, values and policies are communicated, implemented and maintained

    • Attend regular management meetings and ensure all relevant information is successfully cascaded to operational teams

    • Ensure that all administration is managed and completed in a timely manner and is compliant with legislation, company processes, procedures and standards

    • Help coordinate and communicate staff outings and volunteer opportunities

    • Establish and maintain effective filing systems both digitally and physically

    • Interface and collaborate IT support personnel

    • Manage digital administration accounts and shared work drive are current and organized efficiently

    • Establish and maintain an inventory of all office supplies and maintain a regular method of ordering, distributing and paying for all supplies

  • Safety and Security 

    • Maintain a clean and safe work environment and public space

    • Ensure safety of employees and guests by following safety practices and reporting procedures, including inspections, relevant follow-ups and incident reports

    • Ensure Paradise’s Code of Conduct is adhered to and that any breaches made to the Code of Conduct by staff, guests or talent is dealt with in a timely manner, and that all related investigations, reporting and follow-up are in line with company policy

Required Experience

  • 2+ years of management or administration experience within or a combination of: restaurant, event space, cinema, theatre, music, performance or multi-arts venues 
  • Demonstrated leadership skills and experience in providing training, and fostering a positive and safe work environment
  • Professional and personable; exceptional guest relations skills
  • Strong computer, attention-to-detail and organizational skills
  • Demonstrable understanding of and experience in preparing budgets and schedules 
  • Customer-service excellence with 3+ years in customer-facing roles
  • Understanding of POS systems (experience with Vista and Silverware POS systems are ideal, but not essential)
  • Exposure to cloud-based accounting/bookkeeping and HR software (experience with Xero and Ceridian Dayforce is ideal, but not essential) 
  • Knowledge of safety, sanitation and food handling procedures

Required Skills

  • Demonstrated creativity, flexibility and comfort working with diverse stakeholders
  • Exceptional interpersonal skills including strong written and verbal communication skills
  • Strong public speaking skills and ability to craft and lead presentations
  • Ability to conduct one’s self calmly and effectively under pressure
  • Solutions and detail-oriented individual with a high degree of professionalism
  • Management of multiple projects and deadlines; enjoys a fast-paced environment and varied responsibilities
  • High energy, personable and team-oriented collaborator
  • Seeks new demanding challenges
  • Passionate about restaurants, hospitality, film, the arts and customer service
  • Computer literacy and comfortable operating PCs
  • Proficient in Google Apps, Skype, Excel, Word, Outlook and PowerPoint
  • Knowledge of Ceridian, Xero, Silverware and Vista preferred 
  • Driver’s license preferred

Work Environment

  • The work environment can be loud and busy
  • This position regularly requires long hours

Physical Demands

  • Lifting and/or moving up to 25 lbs.
  • Manual dexterity required to use computer and operate technical equipment

How to Apply

Please direct your cover letter and resume to David Thorek, Director of Operations, at david.thorek@paradiseonbloor.com, with “Paradise Administration Manager: Applicant” in the subject line of the email.