Job Title: Administrator
Location: Paradise Theatre Entertainment Corp., Toronto
Term: Full-time
Application Deadline: September 16, 2019
Ideal Start Date: October 4, 2019

Paradise is hiring an Administrator (“Admin”) who will report to the Director of Operations. The Admin will assist in the day-to-day operations of Paradise complex and will develop and maintain a safe, welcoming and professional environment for staff, guests, vendors, renters and talent. Working closely with Paradise management, the Admin will provide leadership, direction and best-in-class customer service.

Responsibilities (include but are not limited to the following)

  • Human Resources, Staff Recruitment, Management & Training

    • Assist business leaders in staff hiring, training, development and succession planning

    • Liase with business leaders to ensure employee contracts are prepared, delivered and returned on time

    • Help the implementation of training programs related to human resources

    • Monitor and review Ceridian Dayforce human resource database program which include time and attendance reporting (employee hours, including punctuality (clocking in and out hours), breaks, time off and vacations)

    • Report regularly on HR metrics, such as company turnover

    • Be the first point of contact for employees on any HR related queries

    • Assisting with payroll by providing the department with relevant employee information

    • Ensure all staff uphold and adhere to HR policies

    • Train staff in awareness of and be helpful in furthering community partnerships

    • Track and refresh staff cultural and sensitivity training

    • Engage and lead new hires on Paradise onboarding procedures

    • Aid in scheduling interviews and recruitment

    • Maintain confidentiality regarding organization’s personnel information

  • Budget, Payroll and Complex Profitability

    • Under direction of Director of Operations, aid in the monthly profit and loss analysis

    • Establish invoice and bill process system

    • Enter all financial transactions into our accounting software

    • Process payments and deposits into the account system

    • Process accounts payable and receivable including: enter and verify bills, invoices, and purchase orders, ensuring compliance with the financial handbook

    • Working with our external accountants, assist with the weekly, period and yearly fiscal close

    • Reconcile checking, customer and vendor accounts

    • Make journal entries under the direction of external accountants and Director of Operations

    • Assist business leaders in processing accurate payroll and help ensure that all units are reporting staff time correctly and in accordance with Ontario employment standards and internal policy

  • Internal Administration and Communications

    • Ensure that Paradise’s mission, values and policies are communicated, implemented and maintained

    • Attend regular management meetings and ensure all relevant information is successfully cascaded to operational teams

    • Ensure that all administration is managed and completed in a timely manner and is compliant with legislation, company processes, procedures and standards

    • Help coordinate and communicate staff outings and volunteer opportunities

    • Establish and maintain effective filing systems both digitally and physically

    • Interface and collaborate IT support personnel

    • Manage digital administration accounts and shared work drive are current and organized efficiently

    • Establish and maintain an inventory of all office supplies and maintain a regular method of ordering, distributing and paying for all supplies

  • Safety and Security 

    • Maintain a clean and safe work environment and public space

    • Ensure safety of employees and guests by following safety practices and reporting procedures, including inspections, relevant follow-ups and incident reports

    • Ensure Paradise’s Code of Conduct is adhered to and that any breaches made to the Code of Conduct by staff, guests or talent is dealt with in a timely manner, and that all related investigations, reporting and follow-up are in line with company policy

Required Experience

  • 2+ years of management or administration experience within or a combination of: restaurant, event space, cinema, theatre, music, performance or multi-arts venues 
  • Demonstrated leadership skills and experience in providing training, and fostering a positive and safe work environment
  • Professional and personable; exceptional guest relations skills
  • Strong computer, attention-to-detail and organizational skills
  • Demonstrable understanding of and experience in preparing budgets and schedules 
  • Customer-service excellence with 3+ years in customer-facing roles
  • Understanding of POS systems (experience with Vista and Silverware POS systems are ideal, but not essential)
  • Exposure to cloud-based accounting/bookkeeping and HR software (experience with Xero and Ceridian Dayforce is ideal, but not essential) 
  • Knowledge of safety, sanitation and food handling procedures

Required Skills

  • Demonstrated creativity, flexibility and comfort working with diverse stakeholders
  • Exceptional interpersonal skills including strong written and verbal communication skills
  • Strong public speaking skills and ability to craft and lead presentations
  • Ability to conduct one’s self calmly and effectively under pressure
  • Solutions and detail-oriented individual with a high degree of professionalism
  • Management of multiple projects and deadlines; enjoys a fast-paced environment and varied responsibilities
  • High energy, personable and team-oriented collaborator
  • Seeks new demanding challenges
  • Passionate about restaurants, hospitality, film, the arts and customer service
  • Computer literacy and comfortable operating PCs
  • Proficient in Google Apps, Skype, Excel, Word, Outlook and PowerPoint
  • Knowledge of Ceridian, Xero, Silverware and Vista preferred 
  • Driver’s license preferred

Work Environment

  • The work environment can be loud and busy
  • This position regularly requires long hours

Physical Demands

  • Lifting and/or moving up to 25 lbs.
  • Manual dexterity required to use computer and operate technical equipment

How to Apply

Please direct your cover letter and resume to David Thorek, Director of Operations, at, with “Paradise Administration Manager: Applicant” in the subject line of the email.