Paradise Theatre General Manager

Job Title: Theatre General Manager
Location: Paradise Theatre Entertainment Corp., Toronto
Term: Full-time
Salary Expectation: Based on experience
Application Deadline:  March 26, 2019
Ideal Start Date:  Summer 2019

Organization Description

Paradise Theatre Entertainment Corp.

Paradise Theatre Entertainment Corp. (“Paradise”) is responsible for the management of the multi-concepts located at 1006–1014 Bloor Street West in Toronto, Ontario.


A 1937 heritage designated Art Deco venue in Toronto's Bloorcourt neighbourhood, Paradise reopens in 2019 following a highly anticipated renovation. Presenting a curated mix of newly released films, older classics, undiscovered gems, themed seasons and event cinema, Paradise also features live music, comedy, talk series and multi-arts events. Patrons can additionally enjoy in-seat dining in the theatre balcony, a full meal at Osteria Rialto, a carefully crafted cocktail at Bar Biltmore and fun snacks in the lobby. The building on this site has operated as a cinema since 1910, and we are proud to continue its century-long tradition of entertaining Torontonians.

Job Description

Paradise is hiring a Theatre General Manager (“GM”) who will report to the Director of Operations. The Theatre GM is responsible for overseeing all the day-to-day operations of Paradise Theatre and will develop and maintain a safe, welcoming and professional environment for staff, guests, vendors, renters and talent. Working closely with Paradise management, the GM will provide leadership, direction and best-in-class customer service.

Responsibilities (include but are not limited to the following)

Staff Recruitment, Management & Training

  • Responsible for theatre staff hiring, training, development and succession planning

  • Liaise with HR to ensure employee contracts are prepared, delivered and returned on time

  • Set individualized objectives for staff and conduct regular performance reviews

  • Responsible for creating, communicating and confirming bi-weekly staff schedules for all salaried and hourly theatre employees and for finding replacements for staff/shifts as needed

  • Oversee the implementation of training programs related to human resources, quality control, programming, concessions and merchandise offerings

  • Monitor and review employee hours, including punctuality (clocking in and out hours), breaks, time off and vacations

  • Ensure all staff uphold and adhere to uniform policies

  • Provide training to all theatre staff on Loyalty and Membership programs

  • Train staff in awareness of and be helpful in furthering community partnerships

  • Track and refresh staff cultural and sensitivity training

  • Work closely with Director of Food and Beverage in managing the in-seat dining service in the theatre’s balcony area

  • Oversee staffing of the lobby bar, in-theatre balcony bar and balcony in-seat dining area

Budget, Payroll & Theatre Profitability

  • Aid in the monthly profit and loss analysis

  • Work with Accounting to ensure accuracy of the payroll

  • Manage the balancing and closing duties at the end of each day

  • Responsible for collection of vendor invoices, petty cash, concession inventories and ticket inventories

Customer Service & Community Relations

  • Establish a customer-focused culture, ensuring staff are friendly, professional, welcoming and helpful to provide a high standard of service

  • Make Director of Food and Beverage aware of any customer complaints to do with food or beverage

  • Ensure that all customer queries and complaints are dealt with professionally, promptly and adhere to internal protocols and guidelines

  • Oversee issuing of theatre complimentary tickets

  • Ensure reserved and accessible seats are clearly demarcated as applicable

Internal Administration & Communications

  • Ensure that Paradise’s mission, values and policies are communicated, implemented and maintained

  • Attend regular Management meetings and ensure all relevant information is successfully cascaded to theatre team

  • Lead internal daily debriefs on programming and protocol for all theatre staff

  • Ensure that all administration is managed and completed in a timely manner and is compliant with legislation, company processes, procedures and standards

  • Help coordinate and communicate staff outings and volunteer opportunities

  • Establish and maintain effective and positive working relationships with management personnel, members of the community and other stakeholders

Safety & Security

  • Maintain a clean and safe work environment and public space

  • Ensure safety of employees and guests by following safety practices and reporting procedures, including inspections, relevant follow-ups and incident reports

  • Ensure Paradise’s Code of Conduct is adhered to and that any breaches made to the Code of Conduct by staff, guests or talent is dealt with in a timely manner, and that all related investigations, reporting and follow-up are in line with company policy

  • Ensure theatre evacuation procedures are communicated, practiced and tested

  • Oversee all internal and external security staff and ensure they adhere to company policies

  • Ensure smoking bylaws and related theatre procedures are adhered to

  • Conform to Toronto Public Health requirements to run a DineSafe Pass-level kitchen

Facilities Maintenance

  • Check the working condition of all theatre utilities both internally and externally

  • Manage all theatre repairs and maintenance and alert Director of Operation of any work required

  • Monitor washroom checks and supplies and oversee cleaning staff and scheduling

Concessions & Merchandise

  • Responsible for overseeing concessions and merchandise inventory, including 3rd party merchandise where applicable, and ensuring products are neatly displayed and well-stocked

  • Ensure proper use, maintenance and cleanliness of all concession equipment plus merchandise and concession display units

Technical Supervision & IT Support

  • Supervise Technical Manager and ensure all operational and technical requirements are planned and implemented for all theatre programming

  • Be the point person between Technical Manager and talent/renters in the case of any timely A/V issues

  • Regularly run audits to test systems readiness

  • Oversee POS system and ensure all programming and merchandise is successfully on sale and available for purchase

  • Provide POS training to staff and ensure its smooth operation across the theatre

  • Manage and ensure the operation of the theatre’s phone & PA systems

  • Ensure LED screens and Vesta boards are operating successfully and report any maintenance requirements to Director of Operations

  • Supervise any equipment maintenance carried out by 3rd party vendors and contractors

  • Oversee that film piracy preventative measures are taken and that unauthorized filming of material is thwarted and reported

Required Experience

  • 5+ years of senior management experience within or a combination of: event space, cinema, theatre, music, performance or multi-arts venues
  • Demonstrated leadership skills and experience in managing staff, providing training, and fostering a positive and safe work environment
  • Professional and personable; exceptional guest relations skills
  • Strong computer, attention to detail and organizational skills
  • Demonstrable understanding of and experience in preparing budgets and schedules
  • Customer-service excellence with 5+ years in customer-facing roles
  • Understanding of POS systems (experience with Vista and Silverware POS systems are ideal, but not essential)
  • Familiarity with music and cinema sound systems and screen technologies
  • Knowledge of safety, sanitation and food handling procedures
  • Legally authorized to work in Canada

Required Skills

  • Demonstrated creativity, flexibility and comfort working with diverse stakeholders
  • Exceptional interpersonal skills including strong written and verbal communication skills
  • Strong public speaking skills and ability to craft and lead presentations
  • Ability to conduct one’s self calmly and effectively under pressure
  • Solutions and detail-oriented individual with a high degree of professionalism
  • Management of multiple projects and deadlines; enjoys a fast-paced environment and varied responsibilities
  • High energy, personable and team-oriented collaborator
  • Enjoys a leadership role and motivating teams
  • Seeks new demanding challenges
  • Passionate about film, the arts and customer service
  • Knowledge of the Toronto cinema, theatre and arts landscape
  • Computer literacy and comfortable operating PCs
  • Proficient in Google Apps, Skype, Excel, Word, Outlook and PowerPoint
  • Knowledge of Vista, Drupal CMS and MovieTeam preferred
  • Driver’s license preferred

Work Environment

  • The work environment can be loud and busy
  • This position regularly requires long hours and weekend work

Physical Demands

  • The employee is required to stand for extended periods of time as well as walk, bend, stoop, climb, balance, kneel and crawl
  • Lifting and/or moving up to 50 lbs.
  • Manual dexterity required to use computer and operate technical equipment

How to Apply

Please direct your cover letter and resume to David Thorek, Director of Operations, at, with “Paradise GM: Applicant” in the subject line of the email.