Paradise strives to be accessible to all our patrons. If your accessibility concerns are not covered below, please email email@example.com or call 416-800-8559.
Below, you will find information on:
- Getting to Paradise
- Wheelchair accessibility
- Sight accessibility
- Service animals
- Hearing assistance
- Neurodiversity accessibility
- Support persons
- Infant and family access
- Gender inclusivity
- Code of Conduct
- Notice of temporary building restrictions
- Training for staff
Getting to Paradise
Paradise is located between the accessible Dufferin St and Ossington St subway stations, as well by the following bus stops servicing Dufferin St and Dovercourt Rd:
- Stop ID: 473
- Stop ID: 503
- Stop ID: 504
- Stop ID: 505
- Stop ID: 2013
- Stop ID: 2020
There is a Green P parking lot directly behind the building. There are bike parking spaces on the surrounding blocks.
Accessing the venue
Paradise Theatre’s large, 36” wide westerly front door has an automatic door opener.
The Paradise Theatre lobby has an accessible washroom with two grab bars and space for a wheelchair surrounding the toilet. The doorway measures 36” wide and includes a lever handle as well as a lowered hook behind the door to hang items.
Only the ground floor of Paradise is wheelchair accessible.
The Paradise Theatre stage is accessible via a wheelchair lift that lowers down to the stage from the upstage right loading door, accessible via the fire exit doors at the back of the theatre..
The main floor of the auditorium has two designated wheelchair locations within the auditorium. Wheelchair spaces and companion seats for support persons are indicated in the select-your-own-seat portion of the ticket purchase path via our website. Guests who are wheelchair users, and an accompanying support person, may access the same in-seat dining menu that patrons in the balcony receive.
Paradise is proud to participate in the Easter Seals’ Access 2 Card program, which grants a support person free admission for tickets purchased in-person and online. A support person may be granted free entry for all qualifying events whether the patron has an Access 2 Card or not. Please note all tickets are subject to availability.
Beacons, QR codes and braille
In partnership with Canadian National Institute for the Blind (CNIB), Paradise uses Beacon technology throughout the building, to assist blind and visually impaired people navigate Paradise. Download the Blindsquare app here.
Ask Paradise staff for QR codes to scan for food and drink menus. Directional signage includes braille panels. On-site signage and digital properties have been designed to Association of Registered Graphic Designers “AccessAbility” handbook guidelines.
Social media posts and web-based images include descriptive text.
On titles listed with [DS], we offer assistive devices to transmit a specifically narrated audio track where patrons can hear audio descriptions of the image as well as the film’s audio.
Paradise offers HDE2020-D Stethoset receivers for audio description for guests who do not use hearing aids, which allows patrons to adjust the volume to their needs:
Paradise Theatre staff is trained and familiar with the available assistive devices. Equipment requests are facilitated at the box office. Please note that the equipment is subject to availability. Headphones are available, but customers are encouraged to bring their own headphones if they have them and if required.
Service animals are allowed on premises.
To search for films we're screening with open captions, please search for "open captions" in our Search function.
Paradise offers EK2020-D Beltpack receivers for audio description for guests who use hearing aids, which allows patrons to adjust the volume to their needs.
Paradise hosts Relaxed Screenings, which welcome members of the public with different sensory or communication needs. At these screenings:
- The lights are on and the volume is lowered
- There may be noise and movement in the auditorium
- Seating will be General Admission and therefore you may choose your own seat(s) upon arrival
- You are welcome to leave and re-enter the auditorium as you wish
- Visit our “Chill Zone” in the theatre lobby if you feel like taking a break from the movie
Paradise hosts two Relaxed Screenings every month:
- Relaxed Family Screenings: Family-friendly relaxed screenings, monthly on a Sunday
- Relaxed Adult Screenings: Adult-only relaxed screening, monthly on a Monday
Paradise is proud to participate in the Easter Seals’ Access 2 Card program, which grants a support person free admission for tickets purchased in-person. A support person may be granted free entry for all qualifying events whether the patron has an Access 2 Card or not. Please note all tickets are subject to availability.
Infant and family access
On Tuesday mornings, our Babes in Paradise screenings feature dim lighting, reduced sound, open captioning where available, and the option of floor seating to provide a hospitable environment for babies and adults alike.
Every Sunday morning, our Family Pics screenings show some of the greatest children’s films of all time.
Find all-gender washrooms in the theatre lobby and in the lobby extension (opening spring 2020.) There are gendered washrooms in the theatre basement, balcony, restaurant and bar. Patrons are encouraged to use the bathroom they are most comfortable with, and gender-based harassment is in violation of our Code of Conduct.
Code of Conduct
Find the Paradise Code of Conduct here.
Notice of temporary building restrictions
In the event of a planned or unexpected disruption to building access or services for customers with disabilities, Paradise will notify customers promptly with a clearly posted notice online and on the theatre’s front door. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative venues or services, if available.
Training for staff
Accessibility is a key tenet of hospitality at Paradise.
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard, in collaboration with groups including Sistering and the Canadian National Institute for the Blind
- How to communicate with and support people with physical and mental disabilities
- How to communicate with and support people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- How to use equipment or devices available on site that may help with providing goods or services to people with disabilities